Terms & Conditions

2 Point Farm, LLC

Website & Online Store Terms & Conditions

(revised November 27, 2017)

Quality

We are committed to providing you with high quality alpaca products, an easy purchase experience and the best customer service possible.  We will do our best to give you all the information you need about an item.  If you need more information and cannot find it on the website, please contact us via the Contact Us page or email directly to contact@2pointfarmalpacas.com and we will get back to you as quickly as possible.

Pricing & Availability

We do our best to maintain accurate prices and product descriptions, but it is possible that an error may occur.  If we discover an error prior to shipping your order we will inform you as soon as possible and give you the option of reconfirming your order or cancelling it.  If you cancel and have already paid for the order you will receive a full refund.

Payment

Payment is due when the order is placed. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.  PayPal is a preferred method of payment and will enable faster shipment.  Payment via check is also acceptable and items will ship after the check has cleared the bank.  Please contact us for mailing instructions.

Shipping Policies

We offer flat rate shipping on all purchases. Please contact us prior to placing your order if you need different shipping options.  For items in stock, we ship within 3 business days after receiving payment. If an item will take longer to ship, we will notify you and you will have the option to cancel for a full refund.

Local Delivery requires prior written approval and is available only to deliveries in the local area as defined by the website owner.  Please email us directly at contact@2pointfarmalpacas.com  prior to placing your order to determine if this option is available and how it may affect delivery timing.

No International Shipping at this time.

Refund and Return Policy

We want you to be 100% satisfied with your purchase, so we treat every item with care and inspect each item prior to shipping. Please read the item description carefully and contact us with any questions you have prior to purchasing.  We do our best to minimize refunds/returns in order to keep costs down.

For all returns we require a written refund request within 20 days of purchase, which you can send to us through the Contact Us page or email directly to contact@2pointfarmalpacas.com.   In the event of product or package damage we can provide replacement products, if available or refunds.   For all other returns, product must be in original condition, and Buyer will pay return shipping.

Sales Tax

Sales tax will be applied for orders shipped to Kentucky.

Cancellations

You may cancel your order at any time prior to shipping by contacting us via the Contact Us page or emailing directly to contact@2pointfarmalpacas.com.

Privacy

We respect your privacy and we will not share or sell your information with anyone, except to share the information necessary to process your orders, payments and shipments.  We may collect personal identification information in a variety of ways, including, but not limited to, when you visit our site and subscribe to our newsletter, place an order, fill out a form and/or respond to a survey or other activities, services, features or resources we make available on our Site.  Users may be asked for, as appropriate, name, email address, mailing address, phone number.  Users may also visit our Site anonymously.

We will collect personal identification information only if you voluntarily submit such information to us. You can always refuse to supply personally identification information, except that it may prevent you from engaging in certain Site related activities.

We may use your information in the following ways: to improve customer service and help us respond more effectively to your customer service requests; to personalize the user experience; to improve our website; to process and ship orders; to administer a promotion, survey or other Site feature; to send Users information they agreed to receive about topics we think will be of interest to them; to send periodic emails/newsletters.

The email address Users provide for order processing will be used to send information and updates pertaining to your order.  It may also be used to respond to inquiries, and/or other requests or questions.  If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us via the Contact Us page or email directly to contact@2pointfarmalpacas.com.

Security

Security of your information is a top priority.  We use an SSL secure encryption to process the information needed for orders.   For payments, we use PayPal. We do not have any access to, nor do we store your financial information.  Data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

We follow appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of personal information, username, password, transaction information and data stored on our Site.

Third Party Links & Websites

External links may be provided on this website for your convenience or information, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.  We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Modifications

We reserve the right to amend errors or to update product information, pricing and shipping options and these Terms & Conditions at any time without prior notice.  When these Terms & Conditions change, we will post a notification on the main page of our Site, and revise the updated date at the top of this page.  We encourage Users to frequently check this page for any changes to stay informed about our Terms and how we are helping to protect the information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Other Legal Verbiage we have to include

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

The intellectual property available in this website is available for your personal use and remains the property of 2 Point Farm LLC.

To place an order you must be at least 18 years and older, with the ability to form a legally binding contract under applicable law. You represent and warrant that you are at least 18 years old and that all information you submit is accurate and truthful. We may refuse to offer access to or use of services to any person or entity and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the Services is revoked in such jurisdictions. Individuals under the age of 18 must use the site and its services in conjunction with and under the supervision of a parent or legal guardian who is at least 18 years of age. In all cases, the adult is the user and is responsible for any and all activities.

We reserve the right to withdraw or amend the website at any time without notice.  We are not liable if this website is unavailable at any time or for any period.  From time to time we may restrict access to some parts or all of the website.

The website content is provide as is and the owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

To the maximum extent permitted by law, you assume full responsibility for any loss that results from your use of the website and its services, including any downloads from the website.  Our total liability for claims will be no more than what you have paid for the item or service.

You may link to our home page provided you do so in a manner that is fair, legal, does not damage our reputation, nor suggest an association, approval or endorsement when none exists.  You must not establish a link to or from any website that is not owned by you.

Except where expressly stated to the contrary, all persons, third party trademarks and content, services and/or locations featured on this website are owned by the respective trade mark owners.  Where a trademark or brand name is referred to it is used solely to describe or identify products or services and is in no way an assertion that such products or services are endorsed by or connected to 2 Point Farm, LLC.

 You agree to indemnify and hold 2 Point Farm, LLC harmless from any losses, including legal fees that result from any claims that are not allowed under these terms due to a limitation of liability or other provision.  You also agree to indemnify and hold us harmless from any losses, including legal fees arising from your use of this website or your breach of these Terms & Conditions.

We are not liable for any delays or failure in performance from any cause beyond our control, including but not limited to, acts of God, changes to laws or regulations, embargoes, war, terrorist acts, fires, earthquakes, power failures, severe weather, natural or man-made disasters, acts of hackers or third party internet service providers.

Use of this website shall in all respects be governed by the laws of the state of Kentucky, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Kentucky courts located in Grant County, Kentucky, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

By using this Site, you signify your acceptance of this policy and terms of service.  If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes

The above terms & conditions represent the entire agreement of the parties and supersede any other agreements. Any waiver of these terms & conditions is effective only if in writing and signed by the owner of 2 Point Farm, LLC.

For any questions about these terms & conditions please contact us by emailing to contact@2pointfarmalpacas.com.

 

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